Written complaints
Email mistar@mistar.hr or write to MI-STAR d.o.o., Zamlačka ulica 28B, 10408 Velika Mlaka, Croatia. Include contact details, a description and information identifying the purchase. Receipt is acknowledged promptly; consumers receive a written response within 15 days.
Withdrawal
Consumer distance contracts generally carry a 14-day withdrawal right, subject to statutory exceptions. See the Ordering terms. An unequivocal statement is sufficient; the model form is optional.
Model withdrawal form
To: MI-STAR d.o.o., Zamlačka ulica 28B, 10408 Velika Mlaka, Croatia; mistar@mistar.hr
I hereby give notice that I withdraw from my contract for the sale of the following goods / provision of the following service:
________________________________
Ordered on / received on: ________________________________
Consumer name: ________________________________
Consumer address: ________________________________
Date: ________________________________
Signature (only for paper submissions): ________________________________